Accessing your pay stubs from Family Dollar is straightforward and can be done through various methods. Whether you prefer online access, using a mobile app, or contacting HR, here’s a comprehensive guide to help you retrieve your pay stubs efficiently.

Online Access to Pay Stubs

Setting Up an Account

To access your pay stubs online, you first need to set up an account on the Family Dollar employee portal. Follow these steps:

  1. Visit the Family Dollar Employee Portal: Go to the official Family Dollar employee portal website.
  2. Register an Account: Click on the “Register” or “Sign Up” button. You will need your employee ID, social security number, and other personal information to complete the registration.
  3. Create a Username and Password: Follow the prompts to create a secure username and password. Ensure your password is strong and unique.

Logging Into the Employee Portal

Once your account is set up, you can log in anytime to access your pay stubs:

  1. Visit the Employee Portal: Go to the Family Dollar employee portal website.
  2. Enter Your Credentials: Input your username and password.
  3. Access Your Account: Click “Log In” to enter your account.

Navigating to the Pay Stub Section

After logging in:

  1. Go to the Pay Stub Section: Look for a tab or link labeled “Dollar Tree Emplyoee Pay Stubs,” “Payroll,” or something similar.
  2. View Your Pay Stubs: Select the appropriate pay period to view and download your pay stub.

Using the Mobile App

Downloading the Family Dollar Mobile App

Family Dollar offers a mobile app for easy access to your pay stubs:

  1. Download the App: Visit the App Store (iOS) or Google Play Store (Android) and search for the Family Dollar app.
  2. Install the App: Download and install the app on your mobile device.

Setting Up and Logging In

  1. Open the App: Launch the Family Dollar app on your device.
  2. Log In: Enter your username and password (the same credentials used for the online portal).
  3. Navigate to Pay Stubs: Find the section within the app that allows you to view your pay stubs.

Accessing Pay Stubs Through the App

  1. Select the Pay Stub Section: Tap on the pay stubs tab.
  2. View Your Pay Stubs: Choose the desired pay period to view and download your pay stub.

Contacting HR or Payroll Department

Information Needed to Request Pay Stubs

If you’re unable to access your pay stubs online or via the app, you can contact the HR or Payroll department:

  1. Employee ID: Have your employee ID ready.
  2. Personal Information: Be prepared to verify your identity with personal information such as your social security number and date of birth.

How to Contact HR or Payroll for Assistance

  1. Phone: Call the HR or Payroll department using the contact number provided by your store manager or on the Family Dollar website.
  2. Email: Send an email request to the HR or Payroll department. Include your employee ID and the specific pay periods you need.

Expected Response Time

HR or Payroll departments typically respond within a few business days. However, response times may vary depending on the volume of requests.

Alternative Methods

Accessing Pay Stubs at Work

Some Family Dollar locations may provide physical copies of pay stubs:

  1. In-Store Kiosks: Use in-store kiosks or designated computers to print your pay stubs.
  2. Manager Assistance: Ask your store manager for assistance in accessing or printing your pay stubs.

Receiving Pay Stubs by Mail

In some cases, you may opt to receive pay stubs by mail. Contact the HR department to arrange this service.

Troubleshooting Common Issues

Forgot Username or Password

  1. Reset Password: Use the “Forgot Password” link on the login page to reset your password.
  2. Retrieve Username: Contact the HR department if you cannot remember your username.

Problems Accessing the Portal or App

  1. Check Internet Connection: Ensure you have a stable internet connection.
  2. Clear Cache: Clear your browser cache or app data.
  3. Technical Support: Contact technical support if you continue to experience issues.

Who to Contact for Technical Support

Reach out to the Family Dollar technical support team through the contact information provided on the employee portal or app.

Security and Privacy

Keeping Your Login Information Safe

  1. Strong Passwords: Use strong, unique passwords for your accounts.
  2. Regular Updates: Update your password regularly and avoid using the same password across multiple sites.

Ensuring Personal Information is Secure

  1. Secure Devices: Use secure devices to access your pay stubs.
  2. Logout: Always log out of the portal or app when finished.

What to Do If You Suspect Unauthorized Access

  1. Report Immediately: Contact HR or technical support immediately if you suspect unauthorized access to your account.
  2. Change Passwords: Change your passwords to secure your account.

Frequently Asked Questions (FAQs)

How often are pay stubs updated in the portal?

Pay stubs are typically updated every pay period, coinciding with the company’s payroll schedule.

Can I print my pay stubs from the online portal?

Yes, you can print your pay stubs directly from the online portal. Navigate to the pay stub section, select the desired pay period, and choose the print option.

What if I notice an error on my pay stub?

If you notice an error on your pay stub, contact the HR or Payroll department immediately to report the issue and request a correction.

How long are pay stubs available online?

Pay stubs are usually available online for a set period, often up to one year. Check the portal for specific details on how long records are maintained.

By following these steps, Family Dollar employees can easily access their pay stubs, ensuring they stay informed about their earnings and financial records. For any issues or further assistance, employees should contact their HR or Payroll department.

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